The Office of the Hydro One Ombudsman
Contact us if you have been unable to resolve your complaint or concern with Hydro One directly.
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History of the Hydro One Ombudsman
Advocating for equity and fairness at Hydro One since 2016.
Origins of the Office
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Who is the Ombudsman?
As the Hydro One Ombudsman, Sophie Petrillo draws on her diplomacy and mediation skills to resolve complaints in a fair and impartial manner, improving customer outcomes and encouraging organizational improvement.
Meet Sophie and the team
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Terms of Reference
Our Terms of Reference explains the work we do.
Read further