How we handle complaints
We facilitate the resolution of complaints that remain unresolved after Hydro One’s internal complaint handling process. Our process is free, fair and confidential.
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Before you complain
Do you have an issue with Hydro One and not sure where to turn? We might be able to help.
Learn more -
Making a complaint
Information on how to start your complaint and what information we need from you.
Learn about the process
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Our commitment to you
What you can expect from us, and when you can expect it.
Find out more